Immediate Care not so immediate — but still convenient

3 Sep

Due to an unfortunate meeting between my left foot and my son’s elbow during an impromptu sparring match Saturday evening, I found myself in the (relatively) new Immediate Care office on Ridge Road (across from Target).  I specifically chose that facility because I knew they offered x-rays on site, and I suspected I would need one. Having never been there before, I thought it would be the perfect opportunity give it the once over and “review” it for my blog.

The first thing that struck me when I hobbled in was how much the waiting room looked like the lobby of an upscale hotel. It was very nicely appointed, with at least one large screen TV, even a waterfall.  Plus there was an area set aside for kids, complete with lots of toys and its own television, tuned to Nickelodeon.  This was one of the nicest doctor’s office I’d ever seen, and I’ve been in a lot of doctor’s offices.

Patients are asked to sign in on a touch screen computer when they arrive. It wasn’t much of a problem for me, but I imagine it might be a little more difficult for elderly patients or anyone in significant distress.  It was a short wait before I was called up to one of the two receptionists to do paperwork.  Then I went back to sit down again, for what turned out to be a much longer wait to be treated.

But this was when I discovered the second thing I liked about this place:  free Keurig one-cup-at-a-time fresh coffee and tea.  And French Vanilla creamers. I happily settled in.  It wasn’t until about 45 minutes later that I was called back to the examining rooms.

The actual nursing/clinician area through the doors was almost as nice as the lobby — as lobby-like as a nursing station can be, that is.  It was open and airy, with the examining rooms all right off the main area.  I was shown into a room, the nurse did what nurses do, then left me to wait for the doctor. Fortunately, she also left me a TV remote.  Yup, each examining room has its own TV.  Thing #3 that I really liked about this place.

To make a long story short, it was another 90 minutes before the doctor saw me, I got the x-rays and the official diagnosis, and finally went clumping back to my car, a fashionable new hard-soled sandal on my foot and a CD gallery of x-rays under my arm.

The whole visit took about two and a half hours in all.  You might think that’s excessive. I did, too.  But I rationalize that you take your chances when you visit one of these drop-in clinics with regards to how busy or not busy they are. It just so happened that pretty much all of Webster decided to injure themselves earlier that morning.  If I had arrived an hour earlier or two hours later, my wait might have been much shorter.

So despite how long it took to get treated, my experience at Immediate Care exceeded my expectations.  The office is pleasant, the treatment professionally administered and the people very nice (three separate people knocked on my door to check in during my wait and apologize for the delay. One even brought me more coffee).  And more to the point, they were open on a Sunday (my doctor isn’t), it was right around the corner from my house, and I didn’t have to drive to a hospital.  I will definitely go back again if the need arises.

(Obviously they think it will — they gave me a Loyalty Club card.)

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