That call from the library? It’s a scam

29 Mar

I’ve seen this message now from a few of our east-side libraries, including Webster, and I think it’s important enough to pass along.

A library patron has reported receiving a phone call from a woman claiming she is from a collection agency working for the Monroe County Library System. The patron was told she owed several hundred dollars in fines and would face jail time and loss of employment if payment was not given immediately.

The Monroe County Library System employs an agency that uses a gentle nudge approach to collections and does not engage in harassment or threats. Customers with accounts in collection (over $35 in fines) will receive a series of letters before they get a phone call and at no time will our collection agents threaten action against them or request money. Customers are directed to visit their local library to settle the debt.

If you receive a harassing call regarding library fines and a request for immediate payment over the phone, do not give out personal account information. Please report these calls to the police.

If you have questions about your library account call the Circulation Department at the Central Library, 428-8180.

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